Teams Phone is Microsoft’s answer to all your office phone frustrations. With 320 million active users already on Teams we’re sure you already use it but are you using it to its full potential? You can make and receive phone calls through the Teams app on multiple devices with Teams Phone. Working in a busy office? No worries, take an incoming call on your laptop. Working on the go? Don’t worry, you can take incoming calls on your mobile phone. Microsoft is revolutionising call handling and you can learn how to use your Microsoft apps to its full potential below.
What is Microsoft Teams Phone?
Your classic Teams subscriptions includes the basic Teams Phone, allowing calls from one Teams app to another. You probably make hundreds of these calls a month. But, with an additional Teams Phone plan you can make and receive calls to and from landlines and mobile phones. This takes it one step further and allows you to centralise all calls into one system, a system you already use! Not only this but you can keep your current phone number, there will be no confusion for your customers and no need to order hundreds of new business cards.
There are many features that perform the exact same as your classic office phones but with Microsoft’s AI advancements, there’s a lot of new features that will help you be more productive. Spend more time on what matters by using Teams Phone. Explore the best features below.
Top Features of Teams Phone
- AI integration
Microsoft’s AI agent (Copilot) can capture important conversation points and it can even suggest recommended follow up tasks from the call. Let AI do the work for you and help you boost your productivity.
- Call transcription
AI has the ability to transcribe calls as they’re happening, if you think you misheard someone or you forgot an answer to a question you asked on the call, refer back to the ready-made transcription.
- Mobile capability
Users can take a call from anywhere using the Teams app on their phone, whether you’re in the office or on a train, you can take a call from anywhere.
- Call Queues
Set up call queues so your calls go to the right people first and if they’re busy, the call goes straight to someone else. Not only this but Teams Phone lets you set up greetings and music for when your customers are on hold.
- Voicemail
When a user receives a voicemail it gets delivered to their Exchange mailbox as an email with the voicemail as an attachment.
- Call transferring
Don’t think that investing in Teams Phone means you lose out on some of your favourite call handling features. It allows you to transfer calls to other members of your organisation with ease. You can also still put callers on hold and you can even park and receive calls.
- Secure communications
Your most sensitive communications are secure with end-to-end encryption, retention policies, eDiscovery, and audit logs.
Conclusion
Make full use of the software you already use day to day. Multiple companies have already taken the plunge and have found that by investing in Teams Phone they’re saving money, time and they’re reducing their electricity consumption. Not only does Teams Phone help you but it helps the environment as well. Why waste electricity on old office hardware when you could make use of your laptop, something you use every single day, day in and day out.