Microsoft’s upcoming 2025 Release Wave 2 brings a multitude of exciting new updates to Dynamics 365 and Power Platform. There are hundreds of new features across a myriad of Dynamics 365 applications, from Sales all the way to Field Service, many with an AI first approach. Power Platform will also receive hundreds of new, cutting edge features. With AI constantly evolving and developing Microsoft are focusing on helping businesses stay up to date and make the most of new developments, take a look at some of the new updates below.
Dynamics 365 Sales
Inconsistent outreach is a challenge that many sales teams face, with so many people to stay in touch with its easy for one to go unnoticed. It’s also easy to get lost in a sea of messages from keen potential customers, causing you to miss a key lead by focusing on another client, but don’t fear, Microsoft are here to help. The new 2025 release aims to combat these problems by using the power of AI.
Features that help Sales Teams
- AI Outreach- you will have the ability to automatically follow up with leads and schedule meetings, freeing up your time whilst also keeping leads warm.
- Sales Qualification Agent- its easier to control how leads are qualified with a deeper connections to your CRM system, making it much easier to spot which opportunities are most likely to convert.
- Prioritisation Agent- live customer engagement informs smarter scoring, helping you nurture the leads that are most active.
- Research Agent- new improvements create more detailed, real-time profiles by bringing in more relevant information from both internal and external sources.
- Copilot summaries- make use of AI-generated opportunity summaries directly within the record, completely removing the need to switch views.
Dynamics 365 Customer Service
Delivering exceptional customer service is the cornerstone of building long lasting customer relationships and fostering brand loyalty. Dynamics 365 Customer Service, an integral part of the Dynamics 365 suite by Microsoft, empowering organisations to reimagine their customer service operations, drive engagement, and deliver personalised experiences that resonate with customers. The 2025 release wave 2 focuses on helping you resolve issues faster with less effort.
Features that help Customer Service Teams
- Copilot-powered email templates- the most relevant email templates are suggested based on the agent’s conversations and customer history.
- Knowledge agent- this new tool provides agents with quick, reliable answers from approved sources, the answers are tailored to the customer’s exact needs.
- Data sensitivity labels- outgoing emails can be labelled as containing sensitive information, this ensures you comply with GDPR and improves user awareness about sensitive information.
- Email prompts- admins can set up email prompts in templates, Copilot will automatically fill in the content from the prompts, boosting productivity.
Field Service
In today’s competitive business landscape, efficient field service management is crucial for delivering exceptional customer experiences and maximising operational efficiency. Microsoft Dynamics 365 Field Service is a comprehensive solution designed to streamline the management of field technicians and service requests, empowering businesses to deliver exceptional service while improving efficiency and reducing operational costs. The latest updates focus on improving scheduling and usability.
Features that help Field Technicians
- Booking integration with Outlook & Teams- eliminate the need to constantly switch between apps to check your bookings.
- Finance integration- field service now integrates with finance through Project operations.
- Work order intelligence- new capabilities spot potential delays, recommend the right parts, and highlights risk before a job even starts.
- Scheduling operations agent- ask Copilot to provide the best schedule for technicians that have last minute, unexpected changes to their schedule, whether it’s an appointment that has run over or a cancelled appointment, Copilot will make the most of their time in seconds.
Power Apps & Pages
Features that help App & Website Developers
- Power page enhancements– new tools help you build websites faster, with ready made templates and new tools to manage security and governance.
- Vibe code- describe what you need or upload a sketch and AI will build the app for you, no coding needed at all.
- Security agent- easily detect compliance violations and potential risks using AI.
Power Automate
Power Automate empowers your organisation to automate repetitive tasks across your favourite apps and services, saving time and resources while boosting productivity. Power Automate can handle simple tasks like sending notifications and more complex processes across multiple apps and services. It’s flexible and scalable, making it useful for various automation needs in a modern workplace. The 2025 release plan wave 2 focuses on an AI-first mindset.
Features that help Automation teams
- Automation centre- a new central hub for managing automation, giving you visibility over all flows, making it easier to scale your automation efforts.
- Manual decision points- build specific points where people need to review or approve actions when needed, this is very useful for sensitive or complex processes.
- Easily create & edit expressions- submit a description in Copilot to create complex expressions allowing you to process data or do conversions, manipulation or comparison easily.
Conclusion
The 2025 wave 2 release shows a continued move towards an AI first mindset by Microsoft. These updates are all about improving productivity and efficiency in a range of business processes, from sales teams reaching out to leads all the way to maximising the time of field technicians. Keep an eye out from October 2025 to March 2026 for the release of these updates.
Read up on the previous updates from Microsoft from May to December 2025 to see what you may have missed.